Frequently Asked Questions

Once a year if you burn fires at least a few times each winter. In Henderson, the burning season usually runs November through March, and each fire leaves creosote behind whether you see it or not. If you only burn occasionally, every two years may be fine, but an annual inspection with a quick visual check is still wise. Build-up builds in layers, and the layer you can't see from the hearth is the one that ignites. Call (775) 485-5516 and we'll help you set a schedule that fits how you actually use your fireplace.

We protect your floors with drop cloths, run brushes through the flue to dislodge creosote and soot, clean the smoke chamber and damper area, clear the firebox, and then inspect the flue from bottom to top. We ask before we move or touch anything in the room. The goal is a chimney that draws correctly and vents clean. Before we leave, you get a photo of the clean-up so you can see it was treated like our own home. It usually takes 45 to 90 minutes.

Yes, the firebox cleaning is part of every Henderson chimney sweep. We remove ash, soot, and loose debris from the firebox floor and walls, and we check the firebrick for cracks or gaps. Ash contains compounds that can hold moisture against the steel or masonry and accelerate wear. We lay down drop cloths around the hearth and use tools that don't kick ash into the room. If your fireplace has glass doors, we'll clean the inside face of the glass so you can actually see the fire this winter.

Most Henderson chimney sweeps run 45 to 90 minutes from arrival to the final photo. A simple single-story fireplace in Green Valley with light use may take under an hour. A two-story home in Anthem with a steep roof pitch and heavier creosote may run closer to two. If we find something that needs repair, we stop and show you the camera footage, then quote the repair in writing before doing anything. You're never stuck watching a job turn into a different job. Call (775) 485-5516 to schedule.

No, and that's a specific promise, not a hope. We put down drop cloths between the front door and the fireplace, wear shoe covers inside, use tools designed to contain dust, and ask before we move or touch anything. The C.A.R.E. code we work to has four rules: clean up like it's our own home, ask before touching anything, respect your time, and explain the price before the work. If you have pets, we use pet-safe products where there's a choice. You'll see the clean-up photo before we leave.

Yes, we install DuraFlex stainless steel chimney liners in Henderson homes, which are among the most common liner systems used for wood-burning masonry fireplaces. DuraFlex liners hold up well to our dry climate because they won't absorb moisture, don't crack, and are sized to your exact flue dimensions. A proper liner protects the masonry around the flue from heat and keeps combustion gases moving up and out. We'll give you a written quote on a DuraFlex liner if your chimney needs one.

HeatShield is a flue resurfacing system that rebuilds damaged clay tile liners from the inside, without a full tear-out. It's a cementitious coating applied along the flue wall, and it's sometimes a smarter, less expensive option than pulling the liner entirely. In Henderson, we see cracked flue tiles from years of heat cycling and the occasional structural settling. HeatShield can seal those gaps and restore the flue's draft. We'll show you the camera footage first so you can see exactly what we're treating.

We stock and install a range of chimney parts including caps, dampers, and chase covers from brands like Gelco and Olympia, both of which build components sized to common Henderson chimney configurations. Gelco dampers and caps are known for fit and longevity, and Olympia's chase covers and caps hold up especially well in high-UV climates like ours. Whatever brand we propose, you'll see the part, understand why it's needed, and get the price in writing before it goes on the chimney. Call (775) 485-5516 for details.

Yes. Every pro working under the Kindling name is required to hold the license and insurance their state requires, and our Henderson team works to the Cedarwell Care Promise on every job. That Promise means shoe covers, drop cloths, pet-safe products, a clean-up photo, and a written price before work starts. You're trusting us in your home and on your roof, and we take that seriously. Ask us for proof of coverage when you book. Call (775) 485-5516 and we'll walk you through it.

Every pro working under our name is required to hold the license and insurance their state requires, and our local team is led by Danny Cortes here in Henderson. He's the one who keeps the service standard where it should be. We don't claim credentials we can't show you. Ask about the certifications our team holds when you call, and we'll be straight with you. The best chimney cleaning in Henderson is honest, careful work, and that's the bar Danny holds the crew to.

Yes, and we see every style in the valley. Newer construction in Southern Highlands and Anthem tends to have prefabricated fireplaces and metal flues, while older homes in Winchester and Sunrise Manor often have masonry fireplaces with clay tile liners. Each one needs slightly different care, different tools, and a different eye. If you're not sure what kind of fireplace you have, we'll tell you on the first visit, and everything we find will be phrased in plain English. We'll treat your home like a home, not a roof access point.

If you see smoke backing up into the room, smell burning without a fire going, see flames above the chimney chase, or hear animals in the flue, that's a stop-using-it situation. Close the damper if you can, don't light another fire, and call us at (775) 485-5516 during our business hours. We're open 7 AM to 7 PM Monday through Friday and on Sunday. We're closed Saturday. A live coordinator answers and will connect you with Danny Cortes's local team. Do not try to burn off a blockage, that's how chimney fires start.

Most chimney cleaning appointments in Henderson get booked within a week or two, and in the fall we fill up faster because everyone thinks of their chimney the first cold week of November. If you call before the burning season starts, you'll have your pick of times. We're open 7 AM to 7 PM Monday through Friday and Sunday, closed Saturday. Burning season prep in Henderson should be done in September or October, before the nights dip and the fireplaces light up across the Valley.

If you've had a chimney fire, do not use the fireplace until a professional has inspected the flue for structural damage. We'll do a Level 2 camera inspection to check the flue liner, the smoke chamber, and the crown, then recommend repairs from there. In Henderson, after a chimney fire we often find cracked flue tiles or a damaged clay liner that needs HeatShield or a DuraFlex stainless liner. We'll show you the footage and give you a written quote. Call (775) 485-5516 and tell us what happened.

Henderson gets strong spring winds and the occasional monsoon push through the Valley, and chimney caps, crowns, and chase covers take the brunt of it. If you see loose shingles around the chimney, a tilted cap, or moisture spots near the ceiling, call us to inspect. A loose cap lets rain into the flue, and clay tile liners soak up water, then crack when they heat. We'll photograph the damage, give you a written price, and fix it. Storm damage never fixes itself. Call (775) 485-5516.

Every job we do is covered by the Cedarwell Care Promise, and that has real, specific terms. We wear shoe covers and lay drop cloths inside your home, use quiet tools when kids are asleep, choose pet-safe products, leave you a photo of the clean-up, and give you a written price before any work starts. If we fail on the clean-up or the care, you'll know, because the promise is the same on every invoice. It's how the Henderson team works every day.

Manufacturer warranties on products like DuraFlex liners and HeatShield coatings apply to your job, and we'll walk you through exactly what's covered and for how long in writing before any work begins. The specifics vary by manufacturer and application, so ask Danny Cortes's team for the paperwork that matches your chimney. We're transparent about what's covered, what's not, and who to call if something fails. You'll never get a verbal warranty that evaporates later. Every term goes in writing.

Tell us and we'll make it right. That's the simple version. The longer version is that the Henderson team works to a care promise that says we clean up like it's our own home, we ask before we touch anything, and we show you a photo of the clean-up before we leave. If something still isn't right, call Danny Cortes at (775) 485-5516, explain the issue, and we'll come back. A safe fire starts with a clean chimney, and a clean chimney includes a living room that looks like we were never there.

Yes, the price you get in writing before work starts is the price you pay, unless you approve a change in writing. If we open things up and find a hidden issue like a cracked flue tile or a missing chimney cap, we stop, show you the camera footage, and give you a new written price for the added work. You approve it or you don't, either way there's no pressure. That's the C.A.R.E. code, and the last rule of it is: explain the price before the work. Call (775) 485-5516 to schedule a sweep or inspection.

Written by Danny Cortes, local team lead at Kindling Chimney Henderson, serving Henderson, NV and the surrounding valley.