Our Guarantee & Warranty - Kindling Chimney Henderson

The Kindling Chimney Henderson Guarantee

Every chimney sweep, inspection, and fireplace repair we do in Henderson comes with one simple commitment: if it’s not done right, we make it right. That’s our 365-Day Done Right Promise, and it means exactly what it says. No fine print, no runaround, no arguing about what “right” looks like. If something we touched isn’t holding up the way it should within a full year, you call us and we fix it. Danny Cortes, Owner at Kindling Chimney Henderson, put that promise in writing because a fireplace that works correctly isn’t a luxury in this town. When December nights drop into the 30s, you need that fire to start clean and burn safely. We stand behind the work with our name on it, not a phone menu.

Call (775) 485-5516

What’s Covered

Here’s what our guarantee actually covers, in plain terms. These aren’t marketing bullet points. They’re the commitments our technicians carry into every Green Valley, Anthem, and Water Street District home.

• Workmanship on every sweep and repair. If a sweep misses creosote that should have been removed, or a repair doesn’t function the way it did when we finished, we return and correct it at no charge, within 365 days.
• Parts and materials we install. We use professional-grade products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a component we installed fails due to a defect, we handle the replacement.
• Cleanup before we leave. Shoe covers go on at the door, drop cloths cover the floor around the hearth, and we take a photo of the clean-up before the crew walks out. That photo is part of your job record.
• Written pricing before any work starts. You get a written price before we touch a single brick. No on-the-spot upsells, no “while we’re here” additions. The number you approve is the number you pay.
• Respect for your home. Nothing gets moved without asking. Furniture stays where you put it. The C.A.R.E. values, Cleanliness, Accountability, Respect, and Expertise, are what every technician follows from the front door to the chimney cap.
• A live person on the phone, always. If you have a question about completed work or need to schedule warranty service, someone answers when you call. No voicemail tree, no “we’ll call you back in 3 to 5 business days.”

Our Satisfaction Promise

If you’re not satisfied with the work, here’s exactly what happens. You call us at (775) 485-5516. A live person answers. You tell us what’s wrong. We schedule a return visit as soon as possible, and the technician who comes back reviews the job with you, using camera inspection footage and photos from the original visit. If the issue is something we should have caught or done differently, we fix it at no charge. That’s the 365-Day Done Right Promise in action, and it applies to every chimney sweep, chimney inspection, and fireplace repair we perform in Henderson.

What we won’t do is argue with you about whether your concern is “covered.” Danny Cortes has seen too many homeowners get stuck in warranty limbo with contractors who dodge phone calls. That won’t happen here. The point of a guarantee isn’t to give you a document to wave around. It’s to make sure you feel good about the fire you’re burning three months, six months, a year after we leave. You’ll know the work was done right because you’ll see it, and because nobody’s asking you to take their word for it.

Licensed & Insured Backing

A guarantee is only as real as the company standing behind it. Kindling Chimney Henderson is licensed and insured, which means the work we do in your home is backed by more than a promise on a website. If something goes wrong, you’re protected. That matters in Henderson, where chimney systems deal with specific conditions: high winds off the McCullough Range, creosote buildup from softwoods burned in older fireplaces, and sun damage to caps and crowns that goes unnoticed for years. Our technicians are background-checked and arrive in uniform. They carry professional-grade repair materials and follow the Cedarwell Care Promise on every visit. You’re not letting a stranger into your home. You’re letting a licensed professional who’s accountable to the state, to our insurer, and to Danny Cortes.

What Our Guarantee Does Not Cover

We’re direct about this because you deserve to know. Our 365-Day Done Right Promise covers our workmanship and the materials we install. It does not cover damage caused by homeowner action, like burning pressure-treated lumber, using a fireplace with a known obstruction, or ignoring a written recommendation from our inspection report. It also doesn’t cover normal wear and tear that accumulates over multiple burning seasons, or pre-existing conditions that we documented and you chose not to address. If a technician tells you a clay liner is cracked and you decide to wait, that crack is still going to be there next season. That’s not a warranty issue; that’s a deferred maintenance decision. What we will always do is tell you plainly what needs attention now, what can wait, and what it costs.

Why Henderson Homeowners Should Care About the Fine Print

Most chimney companies in the Las Vegas Valley will tell you they guarantee their work. Then you call back six months later and discover the guarantee was 30 days, or it only covered parts, or the person who answered isn’t sure who you are. We’ve heard these stories from customers in Whitney Ranch, Madeira Canyon, and Lake Las Vegas. The reason Danny Cortes put the 365-Day Done Right Promise in writing, in plain language, is that Henderson families deserve to know what they’re getting before they hand over a credit card. A clean chimney means a safe fire. A guaranteed clean chimney means you don’t have to think about it again until next season.

Call (775) 485-5516 to schedule your chimney sweep, inspection, or fireplace repair. Ask about the 365-Day Done Right Promise and the Cedarwell Care Promise. We’ll explain both, in person, before any work starts.

Written by Danny Cortes, Owner at Kindling Chimney Henderson, serving Henderson since day one.